FAQ

We offer physiotherapy and hydrotherapy to assist with recovery, support pain management, and help improve mobility in people with a wide range of conditions and injuries. Our services include musculoskeletal and sports physiotherapy, the GLA:D programme for hip and knee osteoarthritis, post-operative rehabilitation, and pain management. Whether you’re recovering from surgery, living with ongoing pain, or managing a chronic condition, our team is here to provide tailored care based on your individual needs.

If you’re unsure which service may be suitable for you, feel free to contact us. We can discuss your needs and guide you through your options. You can also visit our Services page for more detailed information.

Physiotherapists and exercise physiologists both help people move and feel better, but their roles are a little different. Physiotherapists assess, diagnose, and treat injuries or physical conditions using hands-on therapy and tailored exercise. Exercise physiologists focus more on long-term health and fitness, using exercise to manage chronic conditions like diabetes, heart disease, or arthritis. Depending on your needs, you might work with one or both as part of your recovery or wellness plan.

At your first appointment your physio will discuss with you the history of your injury or problem to fully understand how it has occurred and how it impacts your life.  It is important to us that we understand your specific needs and establish your desired goals from treatment, so that we can tailor your treatment plan to help you achieve them.

Your physio will perform a detailed examination of your presenting problem to determine what areas need to be addressed or treated before providing you with a diagnosis and explaining it to you in plain English so it is easy to understand.  They will then advise you on what type of treatment options are effective for your problem or whether any further investigations such as x-rays or MRI’s might be needed.

Your physio will then discuss with you an effective treatment or rehabilitation plan that takes into account your work, leisure activities and general health.  This treatment plan usually includes a combination of hands-on therapy, education and specific exercise prescription with the aim of getting your pain free and achieving your goals.

We accept all private health funds, and have HiCaps available on site so you can claim your rebate then and there.

Your level of private health insurance cover will determine the amount of your rebate.

We are a preferred treatment provider for HCF, and part of the More for Muscles program which usually covers the entire cost of your initial consultation.

Physiotherapy isn’t typically covered by Medicare, but if you have a chronic or complex condition, you may be eligible for up to five subsidised sessions each year through the Chronic Disease Management (CDM) plan. This requires a referral from your GP. If you’re unsure about your eligibility or want to know more, feel free to contact our team, we’re happy to help.

Physiotherapists are primary healthcare providers, so you can book an appointment without a referral. That said, if you’ve been referred by your doctor, surgeon, or another health professional, we’re happy to work alongside them to support your recovery. We also welcome referrals from coaches, trainers, or even family members who’ve pointed you our way

GLA:D® (Good Life with OsteoArthritis: Denmark) is an evidence-based education and exercise programme designed for people with hip or knee osteoarthritis. Developed by researchers in Denmark, the programme has been proven to reduce pain, improve joint stability, and increase confidence in movement. Only physiotherapists trained and accredited by GLA:D Australia can deliver the programme.

To learn more, visit gladaustralia.com.au or contact our Physiotherapy Clinic in Canberra

Yes, we do. To begin treatment, DVA clients will need to provide a D904 referral form from their doctor along with their DVA card details. Once we have these, we’ll handle the rest by submitting the claim electronically to DVA.

Our Canberra physio are located at Suite B4 161 Strickland Crescent Deakin, ACT 2600.

Exercise physiologist is located at Canberra Olympic Pool, 36 Constitution Avenue, Canberra ACT 2601.

Hydrotherapy is run from Malkara School, 53 Wisdom Street, Garran, ACT 2605.

You’ll find off-street parking just behind the Canberra Specialist Centre. It’s managed by Wilson Parking and costs just $2 per hour. The payment machine accepts both cash and card.

Private Health Insurance Card.

Doctor’s referral if applicable.

Imaging/reports if applicable.

Clothing that allows our therapists to properly assess your presenting issue.

For example:

• Shorts for a knee or ankle.
• Singlet, crop top or sports bra for a shoulder or mid back.
• Loose fitting clothes for a lower back or hip.

We do have gowns if required.